Brands come together to produce customer experience podcast

Brands including Disney, Pandora and Cotton On have come together to produce a podcast exploring the art of customer experience.


The announcement:

Innovative Customer experience (CX) focused podcast, Customer Experience Leaders today announced the launch of their debut episodes featuring interviews with CX leaders from industry juggernauts including Pandora, Disney, Cotton On, SumoSalad, Country Road and more.

Hosted by RateIt CEO, Michael Momsen and Wavelength Founder, Adam Jaffrey, Customer Experience Leaders reveals how great brands delight their customers through interviews with high-profile CX leaders, including:

Peter Wagstaff – Senior Lecturer, Department of Marketing, Monash University
Col Kennedy – General Manager, Brand & Customer Experience, Country Road
Ray Gillenwater – Co-founder and CEO, SpeakUp, Former Managing Director, Blackberry
Lawrence Mitchell – Chief Customer Officer, SumoSalad
David Buttel – Licensee & Managing Director, Raine & Horne Neutral Bay
Johann Kim – Founder and Managing Director, Pigeonhole
Brien Winther – Managing Director, Pandora UK

Each episode is packed with practical advice, anecdotal insights and customer experience tips delivered in a jargon-free format to help listeners develop and deliver great customer experiences.

“We created Customer Experience Leaders after becoming frustrated that all the current customer experience podcasts were focused on industry-speak and jargon that wouldn’t make sense to anyone outside of an agency,” says Michael Momsen, Founder & CEO of RateIt.

“We wanted to create something that isn’t only informative and practical, but that also cuts through the nonsense and allows listeners from a range of backgrounds—whether it’s a small business or large enterprise—to finish the podcast feeling entertained and equipped with useful knowledge.”

“We’re trying to be a point of difference in the space: providing practical CX insights from industry leaders that businesses can actually use.”

The launch coincides with CX Day 2017 – a global celebration of the companies and professionals that create great experiences for their customers.

Source: Ratelt press release


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