CX Lavender promotes long-standing employees to creative directors

Full service customer experience agency CX Lavender has promoted Claire Austin and Russell (Rusty) Nelson to creative director roles.

Austin returns from maternity leave into the new role, after eight-and-a-half years as head of copy.

She began her advertising career as an account executive at CX Lavender 17 years ago, moving up the ranks to account manager, copywriter, senior copywriter, then head of copy. In her most recent role, she led copywriting and tone-of-voice development across all clients, and directed conceptual thinking, and mentoring of junior team members.