Jetstar launches Facebook Messenger chatbot ‘Jess’

February 13, 2018 12:05

Budget airline Jetstar has launched its virtual assistant service ‘Jess’ on Facebook Messenger.

Initially rolled out on the airline’s website in 2013, Jess answers the questions customers have regarding their travel bookings including baggage and seating arrangements.

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Abigail Dawson

Abigail Dawson was Mumbrella's senior content journalist covering event content. She left Mumbrella to move into an agency role in 2020.

Topics

Chat Bot Jess Jetstar

1 COMMENTS

nishita goyal 13 Feb 18

Chatbots are exciting and use the power of machine learning.
Here is a small video which will help you understand how and where chatbots can be used.
https://www.youtube.com/watch?v=7sACiBdCHec&t=1s

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Jetstar launches Facebook Messenger chatbot ‘Jess’

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