ACMA launches investigation into Optus over emergency call outage
In the latest news on Optus’ 000 outage — which contributed to the deaths of three people — ACMA today announced an official inquiry. Tomorrow, communications expert Peter Wilkinson will be investigating the crisis for Mumbrella from the point of view of the telco’s besieged communications team.
Optus has pulled a brand campaign in the wake of its latest crisis
Optus is under the microscope with the Australian Communications and Media Authority (ACMA) announcing it will investigate the telco over the emergency call outage involved in the deaths of at least three people.
Telcos have an obligation to ensure calls are successfully carried to the emergency call service at all times. In the event of a significant network outage, they must also undertake welfare checks on callers who made unsuccessful emergency calls.
Optus customers suffered through a Triple Zero outage on Thursday, 18 September in certain parts of the country. Hundreds of emergency calls failed, and multiple deaths have so far been linked to the issue.
