‘Qantas’ conduct was egregious and unacceptable’: Airline hit with $120 million in penalties

Qantas has “admitted that it misled consumers” by advertising flights set to be cancelled, and selling 86,000 tickets to cancelled flights.

On Monday, it was revealed that Qantas has agreed to a court-enforceable undertaking to pay about $20 million to customers sold tickets on flights the airline had already decided to cancel, while the Federal Court will impose a further penalty of $100 million for breaching the Australian Consumer Law.