Shout Digital appoints first chief customer officer
Shout Digital has turned its focus on to client retention and growth, appointing its first ever chief customer officer to lead the charge.
Megan Moloney has joined the agency from online health-tech platform We Lysn, where she was most recently head of partnerships and account management.
She has over a decade of experience in sales and account management, including at PepsiCo and Online Marketing Gurus.
Megan Moloney
As Shout Digital’s first chief customer officer, she will oversee account management. The appointment comes as the agency has experienced steady growth with more than 130 retained clients.
Recent clients wins include Weatherbeeta, Hark Enterprises, and Australian Outdoor Living.
“As the business continues to grow, my focus will be on ensuring we maintain a high level of proactivity, whilst also looking for opportunities to add incremental value to our partners’ businesses beyond our initial remits,” Moloney said of her appointment.
“I’m hyper-vigilant about client relationship sentiment and I’m keen to help Shout continue to upskill and share its depth of experience and knowledge across the business.”
She said the Shout team is “incredibly talented”: “There’s a treasure trove of talent and knowledge within the team, which is ripe for opportunity.”
The 15-year-old digital agency is fully remote, which Moloney said allows staff to “advance their careers whilst living their best, balanced lives”.
Michael Jenkins, founder and CEO of the agency, said it “feels like a luxury” having someone dedicated to caring for client sentiment.
“We’ve done remarkably well as an agile business. But as we continue to grow, we’ve recognised the opportunity in strengthening our relationships by having someone of Megan’s calibre dedicated to keeping their commercial interests and real-time business challenges top of mind.”
Keep up to date with the latest in media and marketing
Got a tip?
Lauren McNamara is the associate editor at Mumbrella, covering the agency beat. She joined in November 2022 as editorial assistant, after completing a Bachelor of Communications (Journalism) at UTS.
Linkedin
topics
account management
appointment
chief customer officer
client service
Megan Moloney
Michael Jenkins
Shout Digital
Have your say