Dr Mumbo

Trying to find your parcel? ‘That’s your job’

Dr Mumbo is always delighted to witness wonderful customer service, especially from his dear friend Rhonda at Australia Post.

So Dr Mumbo’s heart filled with hope when Carlos tagged Australia Post’s Twitter account in a bid to locate a missing parcel.

Acutely aware of their position descriptions and EBA entitlements, Rhonda and Australia Post’s crack team of online customer service agents were quick to remind Carlos just whose job that actually was.

“It’s not our job to keep an eye on the tracking of your parcel. That’s your job,” said Australia Post’s response.

“Our job is to provide information and assistance and to do what we can to fix problems when they occur.”

Carlos eventually prevailed and his parcel turned up… in the right city. Sadly he was out of the office when it was delivered.

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