The art of apology
Sorry may be the hardest word for some, but Woolworths showed it’s got a pretty broad repertoire when it comes to apologising in today’s Daily Telegraph.
That catalogue looks like a must read.
Sorry may be the hardest word for some, but Woolworths showed it’s got a pretty broad repertoire when it comes to apologising in today’s Daily Telegraph.
That catalogue looks like a must read.
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Why not, ‘We stuffed up. We’re sorry’?
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