Google Melbourne MD joins Aus Post
Managing director at Google in Melbourne Leonie Valentine has joined Australia Post as executive general manager customer experience and digital.
Valentine joins Australia Post in January 2022 and will lead key functions including customer services, digital channels, data science, payments and financial services, as the organisation evolves.
Valentine brings a wealth of experience to the role having worked not only at Google, but also CSL and Telstra and has more than 25 years of experience in sales, marketing and operations.
Leonie Valentine
Australia Post group chief executive and managing director Paul Graham said the new role was part of the organisation’s strategic direction and focus on customer experience and digital transformation.
“Australia Post has never been more relevant – with millions of Australians relying on us each and every day during the pandemic to provide essential supplies and connection with the community. The key opportunity for us now is to work with our customers to ensure we are creating new products and services to meet their changing needs, and providing exceptional customer service every time,” Graham said.
“Leonie’s global experience at Google will help lead us into the next chapter as we continue to transform our business. Whether you transact with us online, in a Post Office or through your favourite retailer, the customer experience should be seamless each and every time.
“We continue to make significant investments in our app, tracking capabilities and other digital channels and with the support of the whole Australia Post team, I’m confident Leonie will sharpen our focus on how we leverage and expand our digital presence.”
Google was contact for comment on Valentine’s replacement.
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Olivia Kruimel is the managing editor at Mumbrella. She has more than 15 years of experience in journalism, communications and marketing. Her journalism career began at Fairfax Media (now part of Nine) and includes various B2B publications such as B&T, Travel Today and ALB. As a marketer Olivia has worked for Standard Chartered and various global law firms.
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