Ipsos restructures customer and employee experience offering, makes three senior hires

August 12, 2024 2:56

Ipsos Australia has integrated its customer experience (CX) and employee experience (EX) divisions to create one single, stronger offering, with three senior appointments to bolster the new CEX division.

Having acquired insights business Big Village Australia mid-last year, the market research company has been able to utilise Big Village’s specialists to offer a more comprehensive suite of services, providing high-quality insights that connect CX and EX.

The integrated CEX division is designed to deliver greater impact for clients.

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Lauren McNamara

Lauren McNamara is a freelance journalist. She previously spent three years at Mumbrella, most recently as the associate editor. She left her staff role in August 2025.