‘We are very concerned’: Webjet under fire for alleged misleading advertising
The Australian Competition and Consumer Commission (ACCC) has commenced Federal Court proceedings against online travel booking site, Webjet, alleging it made false and misleading representations to consumers about flight prices and bookings.
On Thursday, the ACCC alleged that Webjet breached Australian Consumer Law when it made statements on its app, in marketing emails, on social media and on its website about the minimum price of airfares which omitted compulsory fees charged by the website.
The statements were made between November 2018 and November 2023, and included the wording “flights from $x” when the price quoted excluded Webjet’s compulsory servicing fee’ and booking price guarantee fee – which ranged from $34.90 to $54.90 per booking.
