Metlife appoints Chesne Stafford as chief customer and marketing officer as Jeremy Simmons departs

Metlife Australia has announced two senior leadership appointments as chief marketing officer Jeremy Simmons departs the business.

Current chief distribution officer Chesne Stafford will step into the newly created role of chief customer and marketing officer, and Michael Mulholland will replace Stafford as chief distribution officer. Both appointments are effective as of July 1.

Stafford takes up the position next month 

Stafford has over 20 years experience in financial services and has held the role of chief distribution officer since early 2015.

Mulholland was most recently executive general manager, growth, advice and marketing at Sun Super and brings over 25 years experience to the role. He’s also held the role of head of insurance sales at MLC.

Since joining MetLife in April 2015 as head of operations, Simmons has been charged with delivering exceptional customer and member experiences. In his role as chief marketing officer he was responsible for leading and overseeing the Australian marketing team.

Metlife CEO Richard Nunn said the new appointments would help the business in its next stage of growth.

“These appointments are a boost to our bench strength in customer and marketing, and sales and distribution. We plan to grow the business and to be able to do that we need the right capabilities at the most senior level. I see the need to push harder in both these areas as the way forward to making a real impact on the market and ultimately our customers,” said Nunn.

“Chesne has built our distribution strategy and led the growth that’s resulted in Metlife being third in the group market. This new role is an opportunity to apply her skills and experience in distribution with a customer lens. We need someone always championing our customers, and making sure we’re creating experiences that meet their needs and expectations.

“Michael has extensive experience in financial services and will bring strong capability to the future management of our distribution channels. At a time of unprecedented change in the market, we need to consolidate and maintain our strong position in established channels such as group, while looking to find new areas for growth.”


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