Qantas promotes Stephanie Tully to chief customer officer

Qantas has promoted executive manager of group brand and marketing, Stephanie Tully, to the role of chief customer officer, replacing Vanessa Hudson who became chief financial officer in May.

Tully, who begins in the new role today, will report directly to CEO Alan Joyce, and join the group leadership team.

Tully on stage at Mumbrella’s 2016 Travel Marketing Summit

“Stephanie joined Qantas 15 years ago and has worked in a variety of positions across the operational, commercial, customer experience, marketing and strategy areas of the airline and loyalty business,” Joyce said.

“This experience means she brings a deep understanding of our business and customers, and her appointment highlights the depth of talent in our Group executive team.

“We’re making some big investments in marketing, digital, service and product – including the A380 cabin upgrade, new lounges, new aircraft and training for our people. Part of Stephanie’s focus is making sure these investments deliver for customers as well as the Group.”

Tully joined Qantas in 2004 as Melbourne’s cabin crew manager, working her way up to head of customer experience design in 2009, head of airline loyalty in 2011, chief marketing officer – Qantas loyalty in 2012 and executive manager of group brand and marketing (the overall CMO role) in 2015.


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