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Opinion | Features
My memo to your boss
So let me guess?
You really want to come to Mumbrella360, but you’ve got to justify the time and cost to your boss?
Good news! I think I can help.
Woz not great
In this guest post Tony Prysten argues that the thousand dollar price of seeing out-of-touch Apple co-founder Steve Wozniack on his Australian tour was a waste of money.
This week, for the cost of two iPads (yep, two) I went to the Woz Live conference in Melbourne. I was not impressed.
What the hell is transmedia?
From advertising campaigns to online video series, the term ‘transmedia’ gets quite the work out. But what does it actually mean? Cathie McGinn trawls the media landscape for a definitive definition.

Transmedia, all media and multiplatform are terms often used interchangeably when referencing modern storytelling techniques. Yet, depending who you speak to, there are distinct differences between them.
According to industry experts Encore spoke to, the key elements that define transmedia can be summarised as follows: platform, time, audience, adaptation, and creative collaboration.
Innovation is the remedy for the ailing magazine industry
With magazine circulations plummeting, FHM closing and rumours rife on future ownership of ACP Magazines, Paul Merrill says the only way forward is launching new titles.Eight years ago in the UK, nearly a quarter of all magazine sales came from magazines that were less than four years old. In Australia, the figure was slightly lower, but still significant. Today, the situation is very different. For a start there are so few new magazines. Yes, Masterchef briefly flared, and Top Gear made an initial impact. But Grazia and Alpha fizzled, and now ACP has shelved their plans to launch Elle.
More than a game: broadcasting the Olympics
The 2012 London Olympics will be the biggest televised sporting event of our time. Brooke Hemphill discovers the logistical challenges and technical requirements of producing the event.
From July 27 to August 12, the Australian media will go sport crazy as the Games of the XXX Olympiad, aka the 2012 London Summer Olympics, unfold. The games will be the most televised sporting event of our time as broadcasters look to master every manner of technology at their disposal.
The Voice - Australia's best example yet of social TV
I am an addict of Channel Nine’s hit show The Voice. Such is the extent of my addiction I seriously think my housemate might kick me out of our apartment for the semi-frenzied yelling and tweeting that ensues in our lounge room each time the show airs.It’s the first time in almost three years that such disagreement has resulted in less than civil behaviour towards one another, and it’s made me think it might be a microcosm of the large volume of online debate about the show and, correspondingly, an explanation for its success as a social TV experience.Why brands are the US Army - and culture jammers are the Viet Cong
In this guest posting, Dave Burgess, who painted ‘No War’ on the Sydney Opera House, claims that ‘amoral’ advertisers have copied his idea.
Culture jamming is a 28-year-old term coined by the San Francisco-based band Negativland, who declared that the ‘Studio for the cultural jammer is the world at large’.
Branded content is dead. Long live branded content
In this guest posting, Anthony Freedman argues why branded content is making a comeback.
A few short years ago, probably concurrent with the advent of the PVR, a new term emerged within the marketing communications industry; branded content. This was really synonymous with advertiser funded TV shows where programming was created by brands and deals struck with networks to broadcast them.
There were varying degrees of success with this model.
Shock advertising: 30 ads that would give Australia's ad watchdog a coronary
Is shock an underused weapon in Australian advertising, asks Robin HicksToday, Sydney agency The Cabana Boys used an image of a mouth sewn together to shock people with the idea that problem gamblers lie to conceal their habit. Is it the most disturbing image ever? No. Will it get banned by the Advertising Standards Bureau? No. But it did make me wonder why shock is not used more often in Australia – and not just by charities and government bodies. (WARNING: NSFW)
The making of ratings blockbuster The Voice
Jason Mountney goes on the set of Channel Nine’s talent search series, The Voice, to see how the format, based on an international franchise, has come together. What ingredients have gone into making this certified hit that’s rated more than two million viewers on three consecutive nights?
Mike Goldman has one of the toughest jobs on the set of the Nine network’s new talent show, The Voice. He not only has to narrate the show, but also keep the audience from losing their enthusiasm as they realise shooting TV programs takes a lot longer than the one-hour bursts they see in their lounge rooms. A lot longer.
Nine problems stopping The Global Mail from getting an audience
While it’s a shame The Global Mail has failed to make an impact on the media landscape, the signs have been there for some time.I love the concept of a well resourced, philanthropically-funded independent news site. Anywhere in the world, that’s a rare and wonderful thing. In Australia even more so. So I hope that Grame Wood gets to see his investment make a difference.
And I have no inside info on whether Monica Attard’s sudden departure is linked to the site’s failure to find an audience so far.
Regardless, here are nine areas they can easily start to address:
Journalism’s new model?
Does the launch of philanthropically funded news site The Global Mail signal a new era for journalism or is the model destined to be a passing fad, asks Cathie McGinn in this article first published in Encore magazine.With little fanfare, philanthropically funded news site The Global Mail launched in February this year.
The online-only title received a generous five-year funding commitment from businessman Graeme Wood, founder of accommodation website wotif.com, who donated $15million.
Five things that make a great suit
In this guest posting, Gareth Collins argues that the role of a great account manager is to make the work betterI’m surprised at how many suits I meet who don’t know their role in the advertising business. The question ‘what does an advertising account manager or director do?’ is frequently met with answers such as project manager, relationship manager, plate spinner or go between … and those are the nice ones.
Success is judged on the ability to manage a process, be strong administratively and get stuff done. And while a good suit needs to do all of these things brilliantly, if these are the traits that define a great suit, then I’m in the wrong job.
What the hell is transmedia?
From advertising campaigns to online video series, the term ‘transmedia’ gets quite the work out. But what does it actually mean? Cathie McGinn trawls the media landscape for a definitive definition.
Transmedia, all media and multiplatform are terms often used interchangeably when referencing modern storytelling techniques. Yet, depending who you speak to, there are distinct differences between them.
The top seven...most patronising pieces of communication
Sometimes brands have big ideas. Sometimes marketers get so caught up with a grandiose idea that instead of finding engaging ways to sell breakfast cereal, they start to believe their own rhetoric. And sometimes it’s just lazy marketing. Here are my top seven inadvertently patronising pieces of communication…
1) Last night thousands of women gathered in Sydney’s Centennial Park to take part in She Runs the Night, an event created by Nike.
Kmart’s Anzac Day backflip was good PR in action
While I’ve no idea what went on behind the scenes, it looks to me like Kmart’s rapid backflip regarding opening on Anzac Day is a classic of good crisis PR.
I
t started to go wrong for the brand over the weekend, when it emerged that Kmart had applied for pre-1pm opening.
The story got big on Monday, with a single story on news.com.au alone pulling in 430 mostly angry comments (point A on the Google News chart).
Yesterday, Kmart executed an elegant reverse ferret.
But the announcement from Kmart is what impressed me. First, it came fast; second, the apology was fulsome; and third, the boss Guy Russo took personal responsibility (point B on the chart):
“I got this one wrong and on behalf of Kmart, I apologise to the RSL, retired and current members of the Australian Defence Force and the wider community for any offence that this application has caused.”
It looks to me like Kmart has handled the issue effectively, and I suspect we’ll now see it quickly go away.
If only every brand in a PR storm could act as decisively.
Tim Burrowes
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Comments
3 Mar 10
11:06 am
I think he learned that from our PM with his ‘buck stops with me’ comment regarding Peter Garrett. It’s good business to take responsibility rather than run and hide.
3 Mar 10
11:41 am
Tim. I couldn’t agree more. They handled it well. However, if the operations people who made the stupid decision to apply for the extra opening hours had have consulted their PR people first, the whole thing could have been averted.
3 Mar 10
12:46 pm
And a fourth tick.
Mr Russo sounds completely genuine.
3 Mar 10
4:33 pm
The old saying “There’s no such thing as bad PR” is true… 90% of the time… but in this particular case, Kmart could have easily slipped into the 10% that are negatively impacted, as a business, by bad PR.
What’s the message Guy Russo was sure to include in his prompt response? That he was trying to increase convenience for his customers. And if you haven’t noticed… their (Kmart’s) new advertising campaign is centred around the changes they are making to the stores – one of which is clearly articulated in the recent ASX release – “Open our doors for longer, at more convenient times”.
Either the PR company was very quick to react and is very much in tune with the brand, or Guy Russo is living-and-breathing the business strategy and was clever enough to turn this one around on his toes. I suspect it may have been the latter… after all, who better to deal with bad publicity than an X-Maccas man.
3 Mar 10
4:40 pm
Goes to show why social media is an ear trumpet, not a loudspeaker.
3 Mar 10
6:45 pm
This is proof that public pressure could cause other similar changes to the minds of company bosses if we choose to use it.
Sadly it takes a big issue like ANZAC day to get enough people motivated to apply that pressure.
Imagine lower prices!!!
3 Mar 10
8:39 pm
Dont think this will go away they where testing the waters.its been tried before and they will keep on trying.expect another go.They will try maybe boxing day,xmas day ,easter sunday and maybe even good friday to be in there sights .
4 Mar 10
9:16 am
Agree wholeheartedly with Nicola (comment 3). While the backflip was good PR, the whole issue should never have left their boardroom and if competent PR staff had been involved from the beginning, it never would have. Having written that, organisations generally don’t suffer in the PR stakes for decisions that they make, but they always suffer by trying to cover-up, back pedal and blame anyone except themselves, so kudos to KMart for taking this hit on the chin.
4 Mar 10
1:42 pm
“Never should’a happened!” is a bit naive. Accidents happen, people make errors of judgement. It’s how you react that counts.
Imagine if Tiger Woods had immediately and unreservedly apologised to his wife, his sponsors and his fans, and also withdrew himself from his sponsorship relationships on the grounds that his behaviour was unacceptable.
What would have happened? Short period of Tiger in the wilderness, plenty of stories around “people make mistakes but it’s how they react that counts, he deserves another chance gawd bless’im etc” and eventually Tiger holding his head high again, back on the course and with sponsors in tow to boot.
Instead, he disappeared into a hole… begging the question “where was his PR advice?”
Crises do happen. And it’s how you deal with them that people respect and remember.
4 Mar 10
4:42 pm
The “never should have happened” comments are little simplistic.
If companies don’t ever try new or different things, how will they know if they work or not? Advice is easy to ignore and who’s to say who’s opinion is correct – sometimes you’ve just got to go out there and actually try something.
Seems to me that K-Mart did absolutely nothing wrong. They offered longer store opening hours on a public holiday (nothing wrong with this plan on paper), got a negative reaction (due to the overlooked or misunderstood cultural signficance of the day) and subsequently adjusted their position. No harm – in fact if anything, they showed they were able to listen, admit they were wrong and we can all now move on. Good work K-Mart
4 Mar 10
5:38 pm
They handled it well but as soon as you hear the words Anzac day you should hear alarm bells. What would have happened next? Worse case scenario you’d get employees complaining that they couldn’t go to the march. Depending on how good the Union was in finding a Veteran who happens to work at K-Mart or the child of a veteran all of a sudden K-Mart hates Anzac day. The lost half a day of potential sales and lets be honest who is desperate to go to K-Mart? They are open outside business hours.
5 Mar 10
2:38 pm
Good point, Nigel. It wouldn’t have happened if (good) PR was in on it from the start. Then again, the PR person could have been over-ruled. Neroli. you are showing your age (or possible lack of it). You obviously don’t understand the significance of ANZAC Day and how some things are sacrosanct. You don’t try new things like this on that day. As an Army veteran, I was ready to marshal my biker mates and surround the local K-mart.
5 Mar 10
3:08 pm
Thanks Greg, as a woman closer to 50 than 20, it’s always lovely to be told how young I am.
I never said ANZAC day was not culturally significant or not sacrosanct. Only that that K-Mart had overlooked or misunderstood cultural signficance of the day.