Air New Zealand and Commonwealth Bank trial customer service robot ‘Chip’

Commonwealth Bank and Air New Zealand have partnered to created ‘Chip’, an interactive customer service robot that will be trialled at Sydney Airport for five days.

Located at Sydney Airport Chip is able to talk to people, direct them to their gates, assist with check-in and read their boarding pass.

Avi Golan, chief digital officer at Air New Zealand, said: “This partnership and experiment with Commbank and Chip is another way we are pushing the boundaries to ensure we remain at the forefront of technology which will allow us to further enhance the experience we offer our customers.”

Tiziana Bianco, general manager at Innovation Labs, Commonwealth Bank, said: “This experiment is a great example of why we invested in social robotics; working collaboratively with an innovative client like Air New Zealand, while also engaging some of the brilliant minds from UTS’s Centre for Artificial Intelligence. It is a wonderful opportunity to explore the possibilities of a horizon technology such as social robotics, and what it might enable in the future.”


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