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ROI of a tweet is $10.90, claims digital platform Eventbrite

TwitterTwitter delivers up to four times more revenue and page views for companies than any other form of social media, according to research published by online event ticketing service, Eventbrite.

According to analysis of its sales in 2013, a single share on Twitter generates $10.90 for Australian firms, dwarfing Facebook’s $4.10 and LinkedIn’s $3.20.

All three returns are above the global average, Eventbrite said, where a tweet is worth an additional $5.70, Facebook $3.40 and LinkedIn $1.

It is one of the first pieces of research that has attempted to quantify the return of investment of social media. While increasing numbers of brands are dabbing in social channels, the actual worth in terms of revenue remain remarkably unclear.

Eventbrite said that while the value of Twitter has risen, Facebook’s has dropped.

“This is most likely due to the fact that Facebook has a deeper penetration in Australia, leading to more cluttered and potentially less relevant newsfeeds,” Eventbrite international expansion manager Elsita Meyer-Brandt said. “On the other hand, Twitter is less saturated, meaning less distraction for users. Also, the 140 character limit means users often need to click on links to see more information.”

eventbrite ROI

Eventbrite’s ROI on social media

The types of events which get the most value are food events and performances, followed by seminars and music events, the analysis found.

In terms of traffic, social and food events generated the highest number of visits from social media posts, followed by seminars, conferences and entertainment events.

“This data clearly demonstrates the power of social commerce and how the speed and connectivity of social networks can drive customer engagement and ultimately sales,” Meyer-Brandt said. “It also shows the importance of cultivating and nurturing a community of fans and making it super easy for them to share information on social media.

“The fact that Australian businesses are driving high amounts of revenue from social is a real testament to the understanding and savvy use of digital media here.”

Eventbrite used social analytic tools to track and analyse its sales and the specific social distribution channel that drove the transaction.

Steve Jones

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