ACMA unveils online complaints process for commercial radio industry

Tim Burrowes

February 23, 2010 3:07

The media regulator has unveiled the revised codes of practice for the commercial radio industry which will for the first time require broadcasters to accept complaints electronically.

It follows the release of the commercial TV industry’s new code of practice in December which from March 1 will also require TV broadcasters to allow viewers to lodge complaints electronically.

Chris Chapman, Australian Communications and Media Authority chairman, said: “The move to online commercial radio complaints is a major enhancement and responds to community demands for a streamlined complaints process.”

The commercial radio Codes were last reviewed and registered by ACMA in September 2004. This followed a two year period of consultation between industry body Commercial Radio Australia, its members, the general public and ACMA.

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Tim Burrowes

Tim Burrowes is the publisher of Mumbrella and Unmade. He co-founded Mumbrella in 2008 and sister title Unmade in 2021. He's worked in the UK, Middle East, Asia & Australia and has specialised in writing about the communications world for the last 25 years. He wrote the book Media Unmade, published in 2021, and became the presenter of MediaLand on ABC Radio National in 2025.