Brand Steve Smith will survive, and it all comes down to love

Jamie Clift considers Steve Smith’s ability to survive the cricket cheating crisis, by taking a look back at a marketing theory centred around the power of love.

Yes, it’s been a while since we’ve heard the term ‘Lovemark’ thrown about. Kevin Roberts’ thesis certainly received a fair bit of criticism when it first hit the bookshelves. But if ever there was a test of his theory, this is it.

According to Roberts’ contention, brands that are loved are more capable of being forgiven and surviving a crisis. Even a bad one.

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