THE ICONIC to issue refunds after customer accounts hacked
THE ICONIC has announced it will refund customers who have fallen victim to recent hacking attacks.
On Tuesday, the online fashion and sports retailer confirmed that it has experienced “an increase in fraudulent account login attempts” and has taken action.
“We have recently seen an increase in fraudulent account login attempts on THE ICONIC, which our security and fraud teams continue to actively manage, in conjunction with our security partners,” a spokesperson for THE ICONIC told Mumbrella in a statement.
“We are working with all customers to address these incidents, which are not a result of a data breach at THE ICONIC. The security of our customer data is of the utmost importance to us and we continue to work with our third party security partners to protect against all fraudulent activity. We encourage all ICONIC customers to be vigilant when it comes to proactively managing their account security by regularly changing their passwords.
“Our teams are also proactively intercepting unauthorised access attempts and cancelling any fraudulent orders made, in addition to providing customers with full refunds for any successful orders made that have been dispatched.”
THE ICONIC’s response comes after news.com.au reported this week that one particular customer was robbed $700 by hackers.
Emails have since been sent out to customers this week by THE ICONIC encouraging them to “strengthen” their accounts by regularly changing their passwords and to make contact with the company if they have experience any “unusual activity”.
A report issued earlier this month by KPMG, which surveyed 319 C-suite executives and board members from private sector enterprises, found that the top challenge for businesses in 2024 was protecting and dealing with cyber risks, with 43% of respondents putting this among their top concerns.
“Cyber risks were only fourth top priority in last year’s survey but recent high-profile cyberattacks and outages affecting large numbers of people and businesses have clearly seen them rise up the business agenda,” Dr Brendan Rynne, chief economist at KPMG, said.
“Given most business leaders do not come from a technology/cyber background there may also be a ‘fear of the unknown’ compared with challenges which are more in their comfort zone.”
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Neil Griffiths is the Managing Editor of Mumbrella. He joined the company in October 2023.
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