Fake it til’ you make it… as an ad agency receptionist
From dressing the part to playing the gatekeeper, Leo Burnett Sydney’s Susie Henry tells us how to make it as the face of adland in a piece that first appeared in Encore.
What does a receptionist in an ad agency actually do?
Well, there’s the frantic every-day, all-day stuff of deliveries, courier bookings, doing expenses for directors – always challenging – plus arranging all the travel. But one of my main jobs is counselling the account service people. I also keep up with all sports information to discuss with our sports-loving clients – because who wants to be bored while they’re waiting? And I know how they like their coffee. You need to know everyone – from accounting to HR. I’m also the go-to for all catering and sending flowers.
Who do you need to know in order to do the job?
I’ve been a recipient of Susie’s wonderful, friendly manner a few times. She never fails to brighten my day!
: )
Have to say…as someone who visits a lot of agencies and corporate offices…Susie is a stand out. You can tell she loves her job. Her warmth, fun attitude and organised front of house is something many receptionists should seek to emulate.
Nice interview Suze. I shot the link through to mum. Expect an email.
Harls
Susie Henry is a star and anyone in the industry who has worked with her, or had the pleasure of meeting her, knows that. Her memory is faultless, her ability to interact with clients is outstanding, she has a great sense of humour and is fun to be around – always.
Ah Susie, you’re irrepressible 🙂 You need to write a book – you know more about the goings on in this industry over the past 28 years than anyone I reckon!
I was incredibly fortunate that the masterful Susie was ‘in my corner’ when dealing with a certain MD at Lintas (now Lowe, etc). She has incredible tact, warmth, a great sense of the right time, what’s a fair outcome for all, and created the ideal climate when you had to sell a tough proposal to Rolf’s brother. It would be great if Susie was given the opportunity to share her sensitivity, wisdom and way-to-welcome with others navigating their way through this ever-changing industry.
One of the hardest jobs in an agency to do well, and one that requires more smarts and skills than most people would credit. Susie Henry = legend.
Susie is way more than a receptionist at that agency. She has been the glue that holds the culture together for a very long time.
she is a wonderful lady, a true character and somebody that has been a seminal part of one of Australia’s great agencies for more than a quarter of a century)
(please though….no books. she knows more secrets than Heidi Fleiss)
I’ve spoken to Susie many times, she is always a delightful pleasure. And meeting her in person is a fashionable high five – Susie is on trend with the big jewellery! Super glad to keep sending her the “hot voice over” and “actors” she loves 🙂
I love this article Susie. You look fabulous as always. Jason and I both miss you. Mo
Interesting that this article shows the value of experience and a shame that IP like this isn’t respected in say, account service – or by our cousins in recruitment…
Indeed, it seems to echo Tony Simms’ comment in another post here today on Savage Counsel
Good comment tho Pete, especially as you could interchange “Suzie” with “Tony” or “Toni” or “Paul” or “Helena” or…. viz:
“It would be great if Susie was given the opportunity to share her sensitivity, wisdom and way-to-welcome with others navigating their way through this ever-changing industry.”
What a hottie!
Miss ya Susie x
Susie Henry is an absolute legend, star and all around truly kind and genuine human being. We started as colleagues @ Lintas many moons ago and I am proud to say have remained friends ever since.
Susie sounds great.
We have our own version up here and she is called Lisa. She’s wonderful too.
Suze, you may be an advertising expert, but what I appreciate is your rugby expertise and experiences.
Soooze, you are my brush with fame. Congratulations.
Everybody should have a friend like Susie, she’s amazing in every way and most of all she makes me laugh like no-one else can.
Love you Susie, You are really one of a kind. I remember the first time you walked past my desk on my first day at Leo’s in 2004 in full animal print regalia and enough jewellery to sink a pirate ship. No one to this day carries that look like you! One of the good people of the world.
Susie
Good to see you recognized.
A lady of class and distinction.
Hi Susie, a fabulous tribute to a fabulous lady.
I was interested to see this story appear on the same day that Adam Spencer’s retirement was announced. I ADORE Adam Spencer, but your story attracted so many more comments. That’s quite a loyal fan base you have there !
Well deserved too.
Susie, who ever would have thought when we were 5 year olds that you would be up there in bright lights as Receptionist of the Year!