-
Opinion | Features
Can sport save Ten?
First there was the Grand Prix. Next came the reported $500m bid for cricket rights, then Ten secured the 2014 winter Olympics. So, can sport save the ailing network? In a feature that first appeared in Encore, Nic Christensen investigates.The television sports rights bidding process is a bit like a game of poker.
Check, fold or bet. Those were the options for the Ten Network last week when it had to finalise its bid for the cricket rights.
Andy Lark: good for the marketing of marketing
I can still remember the first story I wrote about Andy Lark, when it emerged that he was to be the new chief marketing officer of CommBank.
It was immediately clear that Australia was about to meet an interesting marketer, one who blogged and tweeted and thanks to his time at Dell in the US was digitally savvy. Even two years ago, that was a big deal. The fact that he also had a stint in public relations gave him an absolutely intriguing background before he even arrived.
Storming the media barricades - advice for young journalists
This week Mumbrella’s Nic Christensen, who began his career four years ago, gave the keynote address to would-be journalists at the Media, Entertainment & Arts Alliance’s Student Day. This is an edited version of his speech.Good afternoon, I can remember distinctly the last time I was in this room.
It was 2009 and I was sitting where you are. I’d come to this event, a friend and myself — from memory we sat up the back — and I can remember at the time wondering if I’d ever get a job as a journalist.
It was only four years ago and then as now getting a job was ultra competitive but I’m not sure there was quite as much media ‘doom and gloom’ as there is now…
Paywalls will help fund campaigning journalism
In this guest post, News Limited’s group editorial director Campbell Reid responds to the views of ninemsn’s Hal Crawford that the company’s push into metered paywalls is about data rather than dollars.Hal Crawford is both right and wrong in his article which argued that our digital subscription plans are all about the data.
Fake it 'til you make it... as a features editor
Cosmo’s Kate Leaver tells us how to bluff it in her job in a feature that first appeared in Encore.What do you do, as a features editor?
Really, play with words and ideas all day. At any one time, we’re working across three issues of the mag – getting one on its way to the printers, pooling all the words together for another, and planning the issue after that. It’s busy but it’s a pretty magnificent process.
Savage counsel - JFDI
Hi Chris,I run a medium-sized agency that is doing pretty well. As the leader, I am finding my workload just seems to go up and up. I am struggling to stay motivated and particularly to tackle the bigger and tougher challenges I have to face every day. How do I keep up the energy when there just seems so much to do? How do you do it?
Productive, successful executives are those able to consistently tackle difficult and big challenges. It’s a constant struggle for me so I know how you feel. How do the successful leaders do it?
Q&A with Brett Clegg
Brett Clegg, group director – business media, Fairfax Media, in a Q&A that first appeared in Encore, on the journo who refuses to work with him – his wife.Who is the most powerful person in Australian media and why?
Hard to go past Rupert Murdoch. He controls the single largest and most diverse portfolio and is intent on leveraging its scale (and, of course, influence). He’s an innovator and his will to win is obvious to all.
The experiential experience
Anyone can throw up a tent in a high-traffic area and harass the general public, but what does it take to pull off an effective experiential event? In a piece that first appeared in Encore, Matt Smith investigates.A television commercial can easily be muted and ignored, but try ignoring a purring, squirming cat in your arms. That was the experience awaiting passers by in Sydney’s Martin Place in October last year when Mars Petcare built Whiskas Kitten Palace.
The News Limited paywall isn't about revenue. It's about data
In this guest post, ninemsn’s editor in chief Hal Crawford argues Fairfax Media and News Limited’s new paywalls won’t draw much revenue, but will generate data. And they’re late to the data party.When I first learned that ninemsn’s major digital competitors Fairfax and News Ltd were going to introduce paywalls across their mainstream properties, I was excited.
Every obstacle thrown in the way of their audiences is an opportunity. People hate friction and anything that makes life difficult on a rival site is a chance to get them on yours.
Is this the worst time to be a journalist?
With scores of redundancies in 2012 and a mass exodus of experienced journos, is this the worst time to be a journalist? In a feature that first appeared in Encore, Nic Christensen asks the question.In June last year a tsunami of redundancies began to sweep across Australia’s media landscape. They came in a series of waves and in the 12 months that followed, an estimated 1,200 journalists departed the mainstream media.
Are you a conscious leader?
As the advertising and marketing industry struggles to address the issue of rocketing rates of staff churn in their businesses, Slingshot CEO Simon Rutherford argues that today’s ‘conscious leaders’ should be more focussed on creating ‘staff wellness’ in order to deliver high performing teams and healthy profits.
A conscious leader believes the business has a greater responsibility towards the community it operates in. To ensure sustainable long-term profits, people must come first. Awareness, trust, authenticity, transparency, 100% responsibility, connection, compassion, and love: these are the tools of the conscious leader.
Suits: less popular than pest controllers
Advertising suits have a thankless job that is currently being eroded by the changing industry says Naren Sanghrajka in a piece that first appeared in Encore.Not in my wildest, craziest nightmares would I ever have thought I’d say this. But I’m going to. Being a bean counter is far more appealing than starting as a suit in advertising. There it is. I said it. I actually said those words.
Yes, it’s incredibly depressing. But it’s true.
An answer for Adam: What's the future for creatives?

Each fortnight, Adam Ferrier poses a question to the industry. This week, he asks about the future of the creative.
Who or what is a creative? It’s an old thought, but as I continue on my merry journey in advertising I wonder if there is a role for a ‘creative’ and if there is, what that role is?
In the world of film and TV there is not a ‘creative’. There is a director, a writer, a producer, a DOP and so on. From this mix the creativity happens. But no-one is charged with being ‘the creative’.
Australian films stand on their own merit
The argument that Australian audiences only embrace local films once they’ve picked up a gong at an international festival is inherently flawed says Lee Zachariah in a piece that first appeared in Encore.As much as we like to pretend that we collectively fulfil the world’s need for a country comprised entirely of laid-back, mellow beach dwellers, we do seem to get disproportionately excited when someone else mentions us. Our cool exterior drops away as our local news bulletins breathlessly report that CNN or the BBC or really anyone in one of the ‘real countries’ acknowledged our existence.
We feel detached from the world, and therefore crave its validation.
The vindication of Paul Fishlock
You may have noticed that not much went up on Mumbrella over the last couple of hours.
That’s because I’ve been reading the judge’s findings in Paul Fishlock’s case against The Campaign Palace.
I’d always known that agencyland can be a brutal place. But the picture of the cynical, ego-driven, unsentimental world that comes through in the findings of Justice John Sacker is something else. I recommend you take the time to read it yourself.
The reputation of Young & Rubicam’s global creative director Tony Granger certainly takes a battering in my view. The word “bully” is a hard one to come back from.
And former Campaign Palace CEO Mark Mackay comes across as someone you might think twice about either hiring or working for, based on the evidence presented. The judge calls him contemptuous of both Granger and Fishlock.
We’re not like Barbara the bank manager, ANZ tells consumers
Barbara the unhelpful bank clerk features in a new ANZ ad from M&C Saatchi Melbourne, in which a customer discovers that in bank world what you see is rarely what you get.
The Paul Middleditch directed ad, which broke at the weekend, features comedian Genevieve Morris.
Credits:
- CLIENT Paul Riley (Head of Retail Product Marketing); Linda Manos (Senior Manager Brand & Advertising); Melissa Hendrickson (Senior Manager Marketing Deposits); Lucy Gribble (Senior Advertising and Integrated Campaigns Manager)
- CREATIVE Steve Crawford (Creative Director); Doogie Chapman (Senior Copywriter); Tony Leishman (Senior Art Director)
- ACCOUNT SUPERVISOR Kimberley Milburn (Group Account Director) Daniel Loukidis (Account Director)
- AGENCY PRODUCER Karen Muxworthy
- EDITOR Peter Whitmore. The Editors.
- POST PRODUCTION The Editors
- DIRECTOR Paul MIddleditch, Plaza Films
- PRODUCTION CO PRODUCER Peter Masterton, Plaza Films
- SOUND Barry Stewart Sound Reservoir
-
-
Email Newsletter
-
Follow @mumbrella
-
-
Dr Mumbo
Latest Comments
- curious on Kia campaign highlights the ‘uncomfortable moments’
- Anthony Leach on Can sport save Ten?
- mumbrella on Hoopla stays silent on reader donations and ad income despite promise of ‘transparency’
- wd on Can sport save Ten?
- LW on Hoopla stays silent on reader donations and ad income despite promise of ‘transparency’
- The Accountant on Andy Lark to leave CommBank
- Mike on Dee Madigan to make ads for the Labor campaign
- sudds mcduff on Puberty Blues star features in Bonds ad
Latest Jobs- Senior Account Director | BTL, Shopper, Trade | $130k inc
- Business Director: To $140k package
- Freelance Account Managers / Senior Account Managers – iknowho
- Business Director: To $140k package
- Agency Business Director: To $140k package
- Senior Account Director | BTL, Shopper, Trade | $130k inc
- Offline Account Manager: Leading media agency : Great salary
- Account Manager – Design and Branding agency
- Offline Planner/Buyer: Fantastic and highly desirable client
- Sale Manager – Outdoor – Fitness Product
F.Y.I.
- Twentieth Century Fox appoints new sales director Kerry Morelli
- AANA launches AdWatch guide to community standards
- MBThree wins toy makers Moose Enterprise
- Ex Wiggle Sam Moran stars in DMCI-created shorts
- OMD Word promotes communications directors to head OMD Word in Sydney
- Keep Left PR signs Scotch Malt Whisky Society account
- Quiip creates new operations director position
- Swinburne University of Technology campaign created by Hello I’m Venus
Most Discussed
- Ladies, could we shut the **** up?
With 114 comments - You don’t need money to make video
With 65 comments - 7-Eleven says no to coffee snobs
With 62 comments - Why ladies shouldn't shut the **** up
With 59 comments - British PM has sex with pig in ad campaign for Foxtel's arts channel Studio
With 51 comments - Encore on tablet: ‘massive mistake’ or ahead of the curve?
With 34 comments - An answer for Adam: What's the future for creatives?
With 33 comments - Foxtel apologises for 'lapse of judgement' over bestiality billboard and takes it down
With 32 comments
- Ladies, could we shut the **** up?
-
RSS




Comments
18 Jan 10
9:37 pm
I would actually suggest that Barbara is an excellent representation of an ANZ staff member.
FAIL – due to reminding me why I don’t bank with ANZ
18 Jan 10
9:40 pm
It’s a good ad but another example of a product/service that simply doesn’t live up to its promise.
19 Jan 10
5:24 am
This is definitely the ANZ bank
19 Jan 10
8:52 am
a bank doing this ad is like a doctor using a band-aid on my severed arm……totally failing to address the real problem
19 Jan 10
9:49 am
Smiling ANZ staff welcoming customers??? Where??? Barbara simply reinforces most normal peoples perceptions of the real world of Australian banking and even highlights the great fee rip off that they all indulge in… Weird strategy … no wonder a stretch target for all banks is to be the least hated
19 Jan 10
10:37 am
“Maybe if we say we’re not like every other bank, then people will believe us, even thouhg we’re not”
Again the marketing department trying to address consumer issues via advertising whilst leaving the actual issues in the too hard basket.
Everyone knows that every Bank and Telco’s main priority is to extract every last cent from us whilst smuggly smiling at you from behind ads like this.
19 Jan 10
12:16 pm
Better off spending all the production & media money on branch staff bonus payments for consumer rated feedback on their smiles, attitude, friendliness and general customer satisfaction.
Don’t boast about it, actually DO IT.
19 Jan 10
11:32 pm
UNBELIEVABLE!
Barbara personifies what all my experiences in ANZ have been like. No joke. I have had this EXACT conversation with different ANZ staff a number of times!
Way to kick dirt in a customers face.
Well produced and witty ad -wrong product/bank! FAIL
20 Jan 10
9:01 am
ANZ’s new brand strategy is obviously trying to make ANZ seem more approachable with the ‘We live in your world’. The problem is that the only way they’re trying to prove that is by saying ‘We live in your world’ there are no specific, tangible prove points that make that believable, if anything it alienates me because I think, do they?
Westpac’s ‘local branch manager’ campaign is achieving a brand position of approachable, understanding & they live in our world but by inferring it and talking about the tangible reasons – Local branch managers name, personality, face & what that branch deals with specifically – creative & media working well together.
Westpac WIN – ANZ FAIL!
20 Jan 10
9:02 am
If the ad above simply included 5 seconds about what ANZ are changing to be more like this, then maybe we’d believe & try them out.
20 Jan 10
9:14 am
This is a risky approach, as the negativity of the Barbara message often stays with the customer, especially for those who have had bad experiences with the bank.
As SimonT said, Westpacs ‘real staff’ approach, though done 1000 times before and launched at the same time as an ill advised rate rise, is better. Maybe more focus on benefits, rather than the competition, would have stood them in a better place in the consumers mind.
21 Jan 10
9:58 am
It’s just lippy on a piggy. Away with your aspirational nonsense please, give me something real.
21 Jan 10
10:37 am
i thought the ad was good – i’m an ANZ customer and am always really happy with the service I get which is a welcome change from my old bank
21 Jan 10
10:56 am
freaking hilarious though not sure if it can live up to it’s promise.
21 Jan 10
11:13 am
Seems a bit hypocritical on ANZ’s part, I received service that very much resembled the lady in the ad. I’ve had an ANZ card for 3 years and now that my debt is nearly zero, I cant wait to dump them, St George IMHO better by a country mile. Well at least the St G staff at Newtown are.
21 Jan 10
2:43 pm
The colour scheme of the “Bank” that Barbara works for looks remarkably similar to the CBA colours….
Subtle dig at the competition, eh? LOL!
22 Jan 10
11:40 am
I absolutely love Barbara.
27 Jan 10
9:46 pm
Babara you are so awesome! well done fantastic acting unbeliveable….. a ha ha lol
“when i said no i ment no with a silent k…. ha ha genious
27 Jan 10
9:51 pm
OMG!?!? I just saw the secound add to this and it is sooo funny…. classic quote….. Guy: “i would like to speak the manager…”
Barbara…. “umm yer(she looks around behind her) that would be me”
LOL! ver hard to explain have to see it 4ur self..
29 Jan 10
12:35 am
Great Ad…actually i came across this article which has ANZ as one of the leading for customer service.
http://www.smartcompany.com.au.....tings.html
2 Feb 10
9:02 pm
Does anyone know where I can view the second ad online with Barbara sitting in the office with the guy in a green shirt? It is too funny.
3 Feb 10
12:38 pm
Babs is the perfect representation of an ANZ branch manager! Similarly to the ad, I approched a branch manager about lodging a complaint (after several months of email wars). The response I got was:
“There are several ways we can address your issue :
Phone : Customer Response Centre on 1800 805 154 ( 8.00 am – 7.00 pm weekdays )
email ; yourfeedback@anz.com
or write to ; ANZ Customer Response Centre
Locked Bag 4050
South Melbourne , Vic 3205″
She really should have followed up with a “…not my problem!…”
Must admit though…the ads are a cracker!!
5 Feb 10
4:05 am
This is why I’m with as credit union. This ad just sums up the reason I’ll never end up with a bank. Barbara represents pretty much every bank manager and most head offices when you call them on your home phone.
Fail = ANZ
ANZ = Fail