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Digital Account Manager

Account Managers at Adrenalin are strategically-minded digital experts with strong behavioural sensibilities and an innovative spirit; they take a consultative approach to their accounts, learning every facet of the account itself and the client’s business. Our Account Managers know how to maintain vibrant and compelling client relationships while continually seeking to expand and grow into new project opportunities.


Reporting to the General Manager, your main focus will be management and growth of a select number of key client accounts, ensuring the delivery of strategic and innovative digital solutions which create deep end-user engagement, driving results and successful outcomes for clients.

Your key responsibilities will include:
– Developing strong client relationships with senior stakeholders while maintaining a presence with day-to-day client teams;
– Ensuring a fanatical focus on account retention & growth;
– Working closely with the internal Strategy, Project Management, Creative & Technical teams to develop exceptional results-oriented work;
– Overseeing digital project coordination/planning and leading projects through from inception to delivery. Projects will include website, mobile apps, tactical campaigns and social media activations;
– Oversee the delivery of digital projects. including website, mobile apps, tactical campaigns and social media activations;
– Workshop facilitation and stakeholder management;
– Identifying and driving new initiatives and promoting the Agency’s values; and
– Ultimately, be the voice of the client within the agency amongst the other disciplines of the business.


We are looking for someone who has:
– A minimum of 2-3 years’ experience as a proven Digital Account Manager (mid-level);
– Experience working in an environment with monthly/quarterly targets & KPI’s;
– Ability to use analytics data to develop insights for your clients;
– Solid understanding of the digital project lifecycle, including strategy, user experience, UI design, production and project management processes;
– Excellent understanding of web-based technologies & tools and their commercial application;
– A fanatical obsession with client service;
– Excellent organisational skills and attention to detail; and
– Exceptional interpersonal &presentation skills with ability to facilitate and lead meetings with senior stakeholders, identifying clear actions and follow-ups.


The successful candidate will join a fun & creative work environment based in Ultimo and will be offered:
– A competitive remuneration package with a bonus model included, based on monthly revenue from your portfolio of accounts.
– Access to professional training and personal development opportunities
– Flexible working conditions (NB: The majority of agency staff are currently in a WFH environment due to COVID-19)
– Paid Parental Leave
– A relaxed dress code
– Work sponsored social events
– Social Conscience program, allowing you to get paid whilst volunteering for charities
– Health and wellbeing initiatives i.e. free Fitbit, fruit & snacks, day off on your birthday, massages at work plus loads more!


Adrenalin is an award-winning agency who has built an envied and highly-recognised culture within the Australian agency landscape. In 2019 the agency was named by leading independent research firm Forrester as one of the “Ten Digital Agencies To Watch” in a global report – one of only two Australian digital agencies to be included. Working with some of Australia’s leading brands and organisations we deliver strategic digital solutions and architect, design and build incredible digital experiences and products for our clients. Our team consists of specialists across the strategic, data, UX, creative and technology functions. At Adrenalin we believe in making the best work, and being the best to work with.

Ultimo 2007



To apply for this role, please visit the link here to submit your application.

Closing date: Monday, 7 December 2020

You must have the right to live and work in Australia to apply for this job.

All applications will be treated in the strictest of confidence and discretion is assured.

*Recruiters please do not contact or apply – we have a select list of suppliers we already engage with.


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