Qantas’ image takes another hit with ACCC action over cancelled flights

Qantas “engaged in false, misleading or deceptive conduct” by advertising tickets for more than 8,000 flights that it had already cancelled, according to the consumer watchdog, who today launched Federal Court action against the airline.

The Australian Competition and Consumer Commission (ACCC) alleges that “for more than 8,000 flights scheduled to depart between May and July 2022, Qantas kept selling tickets on its website for an average of more than two weeks, and in some cases for up to 47 days, after the cancellation of the flights.”