What marketers can learn from the car factory / dealership divide

Marketing expert Seth Godin explains what marketing industry leaders can learn from the differences between car factories and dealerships.

Car factories are a bit of a miracle. They make a complex, expensive device, and they do it close to perfectly. People love their cars, and regularly buy new ones long before they need to. It’s a largely solved engineering problem.

On the other hand, car dealerships are a disaster. No one likes them. They’re scammy, stressful and unpredictable.

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