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Opinion | Features
Can sport save Ten?
First there was the Grand Prix. Next came the reported $500m bid for cricket rights, then Ten secured the 2014 winter Olympics. So, can sport save the ailing network? In a feature that first appeared in Encore, Nic Christensen investigates.The television sports rights bidding process is a bit like a game of poker.
Check, fold or bet. Those were the options for the Ten Network last week when it had to finalise its bid for the cricket rights.
Andy Lark: good for the marketing of marketing
I can still remember the first story I wrote about Andy Lark, when it emerged that he was to be the new chief marketing officer of CommBank.
It was immediately clear that Australia was about to meet an interesting marketer, one who blogged and tweeted and thanks to his time at Dell in the US was digitally savvy. Even two years ago, that was a big deal. The fact that he also had a stint in public relations gave him an absolutely intriguing background before he even arrived.
Storming the media barricades - advice for young journalists
This week Mumbrella’s Nic Christensen, who began his career four years ago, gave the keynote address to would-be journalists at the Media, Entertainment & Arts Alliance’s Student Day. This is an edited version of his speech.Good afternoon, I can remember distinctly the last time I was in this room.
It was 2009 and I was sitting where you are. I’d come to this event, a friend and myself — from memory we sat up the back — and I can remember at the time wondering if I’d ever get a job as a journalist.
It was only four years ago and then as now getting a job was ultra competitive but I’m not sure there was quite as much media ‘doom and gloom’ as there is now…
Paywalls will help fund campaigning journalism
In this guest post, News Limited’s group editorial director Campbell Reid responds to the views of ninemsn’s Hal Crawford that the company’s push into metered paywalls is about data rather than dollars.Hal Crawford is both right and wrong in his article which argued that our digital subscription plans are all about the data.
Fake it 'til you make it... as a features editor
Cosmo’s Kate Leaver tells us how to bluff it in her job in a feature that first appeared in Encore.What do you do, as a features editor?
Really, play with words and ideas all day. At any one time, we’re working across three issues of the mag – getting one on its way to the printers, pooling all the words together for another, and planning the issue after that. It’s busy but it’s a pretty magnificent process.
Savage counsel - JFDI
Hi Chris,I run a medium-sized agency that is doing pretty well. As the leader, I am finding my workload just seems to go up and up. I am struggling to stay motivated and particularly to tackle the bigger and tougher challenges I have to face every day. How do I keep up the energy when there just seems so much to do? How do you do it?
Productive, successful executives are those able to consistently tackle difficult and big challenges. It’s a constant struggle for me so I know how you feel. How do the successful leaders do it?
Q&A with Brett Clegg
Brett Clegg, group director – business media, Fairfax Media, in a Q&A that first appeared in Encore, on the journo who refuses to work with him – his wife.Who is the most powerful person in Australian media and why?
Hard to go past Rupert Murdoch. He controls the single largest and most diverse portfolio and is intent on leveraging its scale (and, of course, influence). He’s an innovator and his will to win is obvious to all.
The experiential experience
Anyone can throw up a tent in a high-traffic area and harass the general public, but what does it take to pull off an effective experiential event? In a piece that first appeared in Encore, Matt Smith investigates.A television commercial can easily be muted and ignored, but try ignoring a purring, squirming cat in your arms. That was the experience awaiting passers by in Sydney’s Martin Place in October last year when Mars Petcare built Whiskas Kitten Palace.
The News Limited paywall isn't about revenue. It's about data
In this guest post, ninemsn’s editor in chief Hal Crawford argues Fairfax Media and News Limited’s new paywalls won’t draw much revenue, but will generate data. And they’re late to the data party.When I first learned that ninemsn’s major digital competitors Fairfax and News Ltd were going to introduce paywalls across their mainstream properties, I was excited.
Every obstacle thrown in the way of their audiences is an opportunity. People hate friction and anything that makes life difficult on a rival site is a chance to get them on yours.
Is this the worst time to be a journalist?
With scores of redundancies in 2012 and a mass exodus of experienced journos, is this the worst time to be a journalist? In a feature that first appeared in Encore, Nic Christensen asks the question.In June last year a tsunami of redundancies began to sweep across Australia’s media landscape. They came in a series of waves and in the 12 months that followed, an estimated 1,200 journalists departed the mainstream media.
Are you a conscious leader?
As the advertising and marketing industry struggles to address the issue of rocketing rates of staff churn in their businesses, Slingshot CEO Simon Rutherford argues that today’s ‘conscious leaders’ should be more focussed on creating ‘staff wellness’ in order to deliver high performing teams and healthy profits.
A conscious leader believes the business has a greater responsibility towards the community it operates in. To ensure sustainable long-term profits, people must come first. Awareness, trust, authenticity, transparency, 100% responsibility, connection, compassion, and love: these are the tools of the conscious leader.
Suits: less popular than pest controllers
Advertising suits have a thankless job that is currently being eroded by the changing industry says Naren Sanghrajka in a piece that first appeared in Encore.Not in my wildest, craziest nightmares would I ever have thought I’d say this. But I’m going to. Being a bean counter is far more appealing than starting as a suit in advertising. There it is. I said it. I actually said those words.
Yes, it’s incredibly depressing. But it’s true.
An answer for Adam: What's the future for creatives?

Each fortnight, Adam Ferrier poses a question to the industry. This week, he asks about the future of the creative.
Who or what is a creative? It’s an old thought, but as I continue on my merry journey in advertising I wonder if there is a role for a ‘creative’ and if there is, what that role is?
In the world of film and TV there is not a ‘creative’. There is a director, a writer, a producer, a DOP and so on. From this mix the creativity happens. But no-one is charged with being ‘the creative’.
Australian films stand on their own merit
The argument that Australian audiences only embrace local films once they’ve picked up a gong at an international festival is inherently flawed says Lee Zachariah in a piece that first appeared in Encore.As much as we like to pretend that we collectively fulfil the world’s need for a country comprised entirely of laid-back, mellow beach dwellers, we do seem to get disproportionately excited when someone else mentions us. Our cool exterior drops away as our local news bulletins breathlessly report that CNN or the BBC or really anyone in one of the ‘real countries’ acknowledged our existence.
We feel detached from the world, and therefore crave its validation.
The vindication of Paul Fishlock
You may have noticed that not much went up on Mumbrella over the last couple of hours.
That’s because I’ve been reading the judge’s findings in Paul Fishlock’s case against The Campaign Palace.
I’d always known that agencyland can be a brutal place. But the picture of the cynical, ego-driven, unsentimental world that comes through in the findings of Justice John Sacker is something else. I recommend you take the time to read it yourself.
The reputation of Young & Rubicam’s global creative director Tony Granger certainly takes a battering in my view. The word “bully” is a hard one to come back from.
And former Campaign Palace CEO Mark Mackay comes across as someone you might think twice about either hiring or working for, based on the evidence presented. The judge calls him contemptuous of both Granger and Fishlock.
Telstra launches ‘Thanks’ loyalty program
Telstra has announced a new loyalty program offering movie tickets, access to live music and sport to customers.
The loyalty program is call ‘Thanks’ and was launched today by Telstra chief marketing officer Mark Buckman today in an attempt to drive customer advocacy.
“Our customers were telling us they wanted to have their loyalty recognised,” said Buckman.
“We want our customers to turn into advocates for our business. They stay longer with you, they spend more money with you and they recommend you to friends and family.”
As part of the program Telstra customers will have access to an exclusive range of movie offers, including $10 movie tickets, through a partnership with Event, Greater Union, Birch Carroll & Coyle, Moonlight and Village Cinemas.
“We are thinking about what our customers want and how can we deliver that,” said Buckman.
“When you look at the price of movie tickets they are anywhere from $19-$23 each and if you are taking the family out its a really big incentive.”
Telstra said the movies offer built on the partnership with flybuys announced last year and would be expanded in the coming months to cover live music and sport..
“In the next couple of months we’ll also be bringing to market the live component and this will see 23 acts come to Australia and we will sponsor those and make tickets available 48 hours in advance,” he said.
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Comments
26 Feb 13
8:32 am
So, exactly what Optus already offers?
26 Feb 13
8:51 am
I will just settle for good 3G and mobile coverage. No wasteful marketing.
26 Feb 13
10:07 am
I’d rather they just offer decent customer service and fair prices.
26 Feb 13
10:18 am
As a reward could Telstra remove the surcharge I have to pay when I pay by credit card over the phone?
Simple.
26 Feb 13
10:32 am
It is absolutely super that Telstra have discovered loyalty and customer advocacy. Gosh, we were only talking about in the early 90s too.
26 Feb 13
11:19 am
You want to reward me for loyalty Telstra?!
How about picking up the bloody telephone and letting me know when there’s a spare ADSL2 port at my exchange?
26 Feb 13
11:55 am
Telstra spent a lot of money in last weekend’s press with two full colour page ads in which it vowed, among other promises, that it was “working hard to ensure you have the right advice when you need it, with round-the-clock phone support”.
The ads did not bear a telephone number. We are talking Telstra here – a telecommunications company. Is this some kind of a joke?
26 Feb 13
11:56 am
Telstra is the worst company I have ever had to deal with. Very bad customer services. There prices are extreme. Very slow internet. The people on the end of the phone are not trained. Telstra must be ubiquitous the top 10 worst companys in the world.
26 Feb 13
12:14 pm
Hi Dave,
I tend to disagree. I used to absolutely hate the company’s poor customer service – particularly three to six years ago. In my experience it’s improved a lot. It’s not there yet, but it is much better than it was.
As to speed of internet, it depends what product you are paying for (I presume you are referring to a landline service) . If you’re in a metro location. their 4G wireless service is astonishingly fast, by the way.
Cheers,
Tim – Mumbrella
26 Feb 13
1:46 pm
Am I right in thinking that internet speed capacity is a finite concept within the available infrastructure?
IE: The more 4G-tastic it is in the urban then the slower it goes everywhere else?
Customers of course pay the same rates where-ever they are don’t they
27 Feb 13
12:27 am
Tim!! You are much more clever and successful than I, but on this point you are misguided, if not just plain wrong. 5 to 8 years ago I could come home from work, have dinner, watch the news and then call Telstra to discuss an Issue. Better Yet, they would often call me to check if my plan was working for me. Once an (Australian) Operator even found an unfair charge, and credited my bill with 6 months of that charge.
Telstra’s Customer Service has NOT Improved. It has slipped so horrifically, that they may as well bite the bullet and become a bank.
27 Feb 13
8:10 am
Hi James,
I guess we must simply have had different experiences. For me they were at their worst about five to six years ago, at the point service was better for you. At that point, I used to utterly hate them. I still remember being told off by one helpdesk staffer (who was unable to get to the bottom of why I still had no service weeks after signing up) for keeping him on the phone beyond his going home time… then he hung up. My own experiences are better in recent years.
Cheers,
Tim – Mumbrella
28 Feb 13
6:20 pm
With the “broadband” running at an astonishing 0.5 megabits per second during peak times in our street. I am looking forward to the movie tickets for loyalty. Because there’s certainly no way I can watch video via Telstra. After going through several levels of complaint escalation (some helpful staff some not, to be balanced) they admit that it is congestion at the exchange and further admit that they sold me the “fast broadband” service knowing it was congested. That they continue to sell into the same congested exchange, that they “have no plans to upgrade” the exchange. Clearly they are better at marketing than providing 20th (sic) century telecoms. And they can count on my loyalty because there is no other choice because even any unbundled service would have to use the same creaking infrastructure, which they won’t upgrade. And this is inside the metro area and, yes, I could use mobile and get much better data rates and pay many times more per gigabyte.