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Head of Ticketing

This is your opportunity to work for one of Australia’s major music organisations.

We have been a leader in presenting music in Sydney and around the world for almost 90 years. We perform and tour with some of the greatest names in symphonic music, performing the most brilliant music across classical and cross-over genres. Our 90 musicians give performances that cross genres – from the classical to working with contemporary rock and pop artists to live-to-film experiences. And because we believe in music for everyone, we work with communities and schools to get people deeply involved.

THE ROLE
We’re looking for a Head of Ticketing to lead our customer service team and manage our concert inventory. You’ll be working as part of our Marketing team, so you will be able to contribute to the planning of our promotional and philanthropic campaigns and focus on delivering the highest levels of customer service.

KEY RESPONSIBILITIES
• Training and coaching our customer service teams to ensure that every engagement with our customers is successful;
• Maintaining our CRM and ticketing system (we use Tessitura) by building events; ensuring promotional activities are delivered across sales channels and managing seating inventory across our venue partners;
• Collaborating with our internal teams to implement campaign mechanics and oversee fulfilment processes; and
• Ensuring that our data adds value to every interaction we have with our supporters.
You will also be responsible for identifying new and better ways to use and integrate our CRM and ticketing system and contribute to a company-wide development plan.
You will need to:
• Investigate global developments in the use of Tessitura and guide us around these opportunities;
• Ensure our policies are consistently applied across sales channels; and
• Look for revenue opportunities to be delivered by our ongoing Customer Nurture Program.

TO BE SUCCESSFUL, YOU WILL HAVE:
• A strong track record in developing team members in the areas of interpersonal skills and use of software systems;
• Experience in managing call centres;
• Deep event ticketing experience; and
• Strong budget and project planning skills.

Sydney 2000

Sydney Symphony Orchestra

Interested?

To join the team and be part of a company that’s dedicated to pushing the boundaries of symphonic music send us a covering letter and your complete resume and don’t forget to let us know about when you might be able to join the team. Remuneration will by negotiation.

Please send an application to: recruitment@sydneysymphony.com

Applications due Close of Business, Monday 15 April 2019.

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