Medallia launches customer experience feedback service

Customer Experience service Medallia has launched a new product to capture user feedback across digital channels using its CX platform.

Medallia for Digital launches across ANZ for omnichannel approach to CX management

Medallia today announced Medallia for Digital, a key component of Medallia Experience Cloud, is launching across Australia and New Zealand, empowering companies to get a 360-degree view of the customer across all touchpoints.

The solution enables companies to capture feedback from customers on the web and mobile and integrate it with data from retail stores, contact centres, and other touchpoints. By combining, organising, and analysing the data, companies can more deeply understand customer behaviour and take action in real-time.