NAB apologises to customers for not getting ‘the money bit’ right
National Australia Bank (NAB) has apologised to its customers for not getting “the money bit” right after a server failure on the weekend that left business customers unable to take credit card payments.
Posting a full page apology in The Australian and The Daily Telegraph today, NAB said: “Our promise to our customers is to be about more than money. Inherent in that promise is the expectation that, as your bank, we get the fundamentals (the “money” bit) right. On Saturday we failed to do that.
NAB’s full apology
LOL, when are they going to apologise for everything that’s coming out in the royal commission?
“More than money” is such a tone-deaf tagline.
Agencies hell-bent of doing great creative are the last thing banks need right now but……’want to’ is not ‘will’