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Seminar: Customer & Culture – Delivering the Experience

Leading customer experience brands believe what’s good for the customer is good for business. They are evolving their customer experience programs and embedding a culture of customer-centricity where employees are engaged and empowered to deliver the customer promise.

In this seminar on Customer & Culture – Delivering the Experience, you will find answers to:

1. Keeping your customer experience purpose alive
2. Key drivers of a customer-centric culture
3. Three strategies for embedding customer-centricity
4. Designing your voice of customer (VoC) and voice of employee (VoE) program
5. Best practice customer culture case studies

Ticket includes a complimentary copy of Customer Experience is the Brand.

Book Here: http://www.thehollaagency.com.au/cx-breakfast-seminar-customer-culture-experience/

When

28th October 2016 07:00 am
To 28th October 2016 09:30 am

Where

Rydges Sydney Central
28 Albion Street
Surry Hills 2010