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Ipsos expands operations with GfK and Market Pulse International acquisition

Ispsos Australia has expanded its operations with the acquisition of Market Pulse International’s mystery shopping arm and a global deal to takeover four of GfK Research’s divisions.

The deals will see 13 staff join Ispos’ Australian and New Zealand offices as the company boosts its public affairs, qualitative research, social intelligence and analytics and marketing strategy practices.

In the deal, German-based GfK will be disposing of its global custom research business which includes customer experience, experience innovation, health and public affairs.

GfK holds the audience measurement contract with Commercial Radio Australia, which underpins the radio ratings survey. Mumbrella has contacted GfK to confirm the Ipsos deal does not affect the ratings surveys.

The global acquisition will involve 26 countries including Australia, as well as China, India, Japan and Singapore in the Asia Pacific region. Close to 1,000 GfK staff across the world will join Ipsos.

In addition Market Pulse International deal, Ipsos will acquire some of MPI’s staff, clients and shopper panellists in Australia, New Zealand and Thailand. Market Pulse International, which was founded in New Zealand, has operated in the Asia Pacific for more than 20 years and has established a market-leading position in mystery shopping and retail auditing.

Ipsos’ expanded Australian and New Zealand mystery shopping offering will be led by former Market Pulse International executive Shaun Hellyer as director, Mystery Shopping Australia and New Zealand. Hellyer has more than 16 years’ experience in research, publishing and company sales and was formerly international account director at Market Pulse International.

Ipsos Australia and New Zealand CEO, Simon Wake, said: “The GfK and Market Pulse International opportunities will underpin the growth of our business in 2019 and provide a breadth of new expertise.

“It is exciting news for Ipsos because we are expanding with some very experienced researchers, new client relationships and new expertise. The MPI agreement will also turbo-charge our mystery shopping business in Australia and New Zealand.

“The expansion is a key part of our relentless focus on providing the best service to our clients and our ambition to excel in the research specialties of Customer Experience and Mystery Shopping, Innovation and User Experience, Healthcare, and Public Affairs. We plan to make the Ipsos brand synonymous with excellence in providing a better understanding of society, markets and people.”

The GfK Custom Research divisions moving to Ipsos are:

  • Customer experience: this division includes all GfK research services globally, both quantitative and/or qualitative, related to: research on understanding and advising on customer satisfaction and loyalty; research on understanding and advising on employee satisfaction and loyalty; and mystery shopping services
  • Experience innovation: this division includes all GfK research services globally, both quantitative and/or qualitative in nature, related to: innovation research, including stage/front end innovation, concept testing, pack testing, product testing and volumetrics; car clinics; the business known as NORM, focused on virtual reality technology in the areas of shelf, store and product simulation; and user experience research, design and consulting
  • Health: this division includes all GfK research services globally, both quantitative and/or qualitative in nature, related to research on behalf of: pharmaceutical and bio-tech companies; medical and healthcare technology companies; and companies engaged in consumer healthcare
  • Public affairs: this division includes all GfK research services globally, both quantitative and/or qualitative in nature, related to research on understanding societies, public opinion and corporate reputation; the Knowledge Networks panels are part of the Public Affairs division and represent a strategic asset that Ipsos would like to capitalise on.
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