Retail packaging: what works, and where some brands went wrong

While it’s important for brands to adapt to changing market conditions, changing the wrong elements can turn profit into decline, explains John Horgan in this guest post.

Packaging is one of the most powerful (and somewhat underrated) marketing tools a brand has: it’s the key touch point in store, and as such has an audience reach potential far beyond that of any other communication channel.

john horgan - Metrix melbourne

With that in mind, pack design decisions can lead to commercial disaster or significant gains.

The well-known case of Tropicana’s 2009 pack re-design provides some clear evidence of this, with the net effect being a full 20% drop in sales as a result. There are some useful lessons to take from this to ensure brands carefully consider any pack development and avoid any such disaster for themselves.tropicana_packaging_before_after-610x350

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