Banks shouldn’t expect love from customers says Volt Bank co-founder

Banks shouldn’t be expecting love from their customers, instead they should focus on providing a good service and knowing what customers need, co-founder and deputy CEO at Volt Bank, Luke Bunbury, said.

“Many institutions have actually got it wrong, we shouldn’t expect customers to love us because that is just the wrong emotion to pair with your financial services provider.

Bunbury said Banks have actually got it wrong