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Customer Success Manager – Digital & Data Marketing

Big Wave Digital is pumped to be partnering with this stand-out global MarTech firm with core offerings spanning: online consumer insights and customer segmentation, helping brands reach and engage with online audiences across any online or digital platform. Their offerings essentially help brands make smarter marketing decisions.

Currently the Sydney team is looking for a Customer Success Manager to provide support to the in-house Account Management team. This role is an awesome first step for a Marketing or Business grad with a solid commercial acumen, looking to advance their career in Digital and Data Marketing- within Digital Marketing Strategy, Account Management, relationship management or sales.

This company offers best in class onboarding, training and development, within a collaborative, dynamic and passionate team, with loads of scope for internal growth.

You will be directly responsible for implementing and managing a number of initiatives to drive retention in their client base and identify possible upsell opportunities with the Account Management team. Your role will require excellent project management skills, solid customer service and sales support.

Do you tick some of these boxes?
You’ll love data, analysing information and have a keen interest helping clients as an avid problem-solver;
A strong track record of building strong and meaningful relationships, not just internally but with their amazing client base;
Demonstrate excellent verbal and written communication skills;
Possess an exceptional work ethic with an ability to perform under pressure and in a proactive mind-set;
Previous experience in the digital space or within a sales team would be advantageous;
You may already have a background in marketing, or you are passionate about securing a role in digital marketing.

If you are a recent Marketing Graduate with 3-6 months commercial experience (or via completed internships), or, currently in a sales support role, looking to develop your experience across Digital Marketing, this is the perfect role for you.

Please apply via the link below, or mark applications to Dayna Stewart | Head of Digital & Data Recruitment | Big Wave Digital | dayna@bigwavedigital.com.au | www.bigwavedigital.com.au
Only those eligible to work in Australia with full working rights need apply. This is an entry level to mid level role, salary range $45K-$60K + super.


Big Wave Digital




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