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HOYTS Loyalty Coordinator

Let’s talk about HOYTS
HOYTS is on a journey to create the cinema of the future. We’re market leaders of the entertainment industry with over 52 cinemas across Australia and New Zealand. We know that our people are our greatest asset, which is why we want everyone to be the best they can be and have a great time doing it.

The Job:
As the Loyalty Coordinator you will own the management of customer lifecycle communications and be a champion of acquisition and retention for our newly re-launched HOYTS Rewards program! You will drive growth with both new registrations, whilst also onboarding new members and communicating our deals. Located in the Sydney CBD and reporting to the General Manager, your day to day duties will involve:
• Educating internal stakeholders on the Rewards Program
• Continual analysis of insights and optimisation of the 30, 60 and 90-day onboarding
• Day to day execution of the customer retention strategy;
• Execution of bespoke win-back campaigns
• Ongoing management and improvement of trigger campaigns.
Who we are looking for:
You will be focused and a creative thinker with a high attention to detail. We are also looking for a team player with a can-do attitude. The ideal candidate would also have the following:
• Tertiary qualification in business or marketing desirable
• Demonstrated experience in developing and executing a customer communication strategy
• Experience in managing a member loyalty program essential
• 1-2 years in a lifecycle communications role
• Strong organisational and analytical skills
You’ll also be passionate about exploring opportunities to build the HOYTS community and continually search for improvements and solutions to existing challenges.

Benefits & Culture:
Besides the incredible social events and networking opportunities, people love working at HOYTS because it’s fun and lively with an unbeatable culture. Most importantly you’ll be part of a hardworking and supportive team. If you’re not already sold, you’ll also receive 50c movie tickets and more amazing perks.

Sydney 2000

The HOYTS Group


Think you’re up for it:
It’s an exciting time to join HOYTS! We have a blockbuster filled calendar for the rest of the year and a new rewards program launching us into the future. Follow the link to apply! https://backlot.worldmanager.com/careers/apply.php?id=684&source=Mumbrella
While we look at your application, get to know us through our various social media channels.


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