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Senior Account Manager

Step Change exists to inspire Step Changes in businesses and people. We work with challenger businesses with big ambitions, helping them make their next Step Change. We care about creating true Step Change results.

We are a fast-growing strategically led agency – covering strategy, marketing, digital, creative and culture – creating the magic that happens when the worlds of strategy and creativity collide.

We work with over 100 brands each year, from Big Four banks to funeral homes. We’re facilitators and problem-solvers who believe the best solutions in business start with the customer. To do this, we draw on tools from strategy, marketing, consumer behaviour, and behavioural economics (among others).

As a business, we are now working with larger clients, on much larger long-term and integrated scopes of work. Our clients are ambitious, out to play big games and change the world.

We’re looking for a Senior Account Manager, who wants to embrace their own step change.

You must be passionate, relentless and driven. Your job will be to create deeper relationships and long-term partnerships with some of our top clients, which will require building multiple relationships with CEOs, GMs, Chief Customer Officers and marketing directors.

You will be confident in project scoping, holding to timelines and budgets, liaising with clients as well as external suppliers. New business must be a passion. Talking business must light you up. You must be a keen learner, who is always looking to raise the bar.

Applicant requirements:

– Have at least 6 years’ successful experience in Account Management (mandatory)
– Proven track record in running campaigns/ projects with clients – you know your numbers of how it worked for your client and your agency
– You can hit the ground running. You have experience in sales background dealing with senior people in Australian business – and they are the first people you’ll get in touch with
– Experience working in a fast-paced environment
– Strong communication, collaboration and interpersonal skills
– Resolve problems quickly, make quick decisions and not be afraid to have a voice
– You teach yourself


– You’ll be personally responsible for the service and nurturing of about 10 high-value clients and $2M revenue
– This includes relationship enrichment, new business development, client service: supporting you in this is an in-house, top-tier collective of creative, strategy and digital divisions – with a new business director essentially on call
– You’ll be anticipating needs, spotting opportunities and writing the briefs and proposals yourself
– You may be managing other team members
– Reporting to our Client Success Director


– Driven
– Unstoppable and off-the-chart resilience
– Proactive – You prefer to find a path vs waiting to be told
– Hungry to see our clients get results

Salary is dependent upon experience and bracketed between $100k -$120k (including super). Opportunity is based on performance. Bonus negotiable. Please note only successful candidates will be contacted.

You must be a permanent Australian citizen to apply.

Pyrmont 2009

Step Change


How to apply:

– Send us your CV with a cover page detailing how you will satisfy the requirements
– Include 3 dot points of what appeals to you about the position
– Include 3 dot points on what a great account management looks like to you
– Demonstrate that you actually do have attention to detail by reading this entire position description and then including the word ‘shark’ in your application
– If you think this position is for you, send your resume to recruitment[at]hellostepchange[dot]com.

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