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Senior CX Strategist – Melbourne or Sydney

One of the most exciting and “next generation” agencies currently in the Australian marketing scene has a newly developed role available for a senior CX, Digital and CRM specialist.

Working with a suite of interesting and varied clients, you’ll create data-driven strategies leveraging Martech platforms to deliver sophisticated CX programs. Day-to-day you’ll use data insights and facilitate client workshops to identify growth opportunities, and then translate this into actionable plans optimising customer experience at each lifecycle touchpoint. Your strategic output could include customer journeys, communications plans, digital strategies, or transformation roadmaps. With a deep understanding of platforms such as Salesforce Marketing Cloud or Adobe Experience Manager, you’ll know how to marry data, technology and marketing and will be able to provide world-class advice in this space. Working with a small team, you’ll deal directly with the client and be able to engage at senior levels with a confident, engaging approach.

Your background should include at least five years’ experience in a CX, CRM or Digitally-focused strategic role, either in a creative agency, client-side organisation or consulting environment. You must have strong Marketing Automation exposure and a passion for integrating technology with creativity. Most importantly you should have strong strategic skills that cover the customer lifecycle, from acquisition to retention.

Although young and still emerging, this incredible agency is already winning awards, working with huge global brands and has expanded overseas! They have a strong growth mindset and are looking for brave, entrepreneurial and independent thinkers to partner in their success. Located in an inner-city spot with handy transport, they offer great working flexibility and a wonderful career path.

Don’t miss the chance to accelerate your CX career in this amazing agency

Melbourne or Sydney 2000



To apply please contact Fiona Gilfillan or Louise McCallum via SCC TALENT: email@scctalent.com.au or visit www.scctalent.com.au


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