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Senior Service Designer

The Why

This is an exciting opportunity to join a leading consultancy practice where you will have the opportunity to work across large enterprise accounts and really interesting transformation projects.

The What

You will work across a range of service design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for your clients and the world by creating products and services that people love.

As a team you will:

Create products that demonstrate outstanding Service & Interaction Design for our clients and their customers.

Develop the discipline and practice in our studios.

Lead, lean in, be creative, and have fun.

As a Senior Service Designer you will:

Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.

Contribute to interaction design and service design activities, including client workshops, user interviews, and creative brainstorms.

Define interactions and services based on relevant business, technical, and design considerations.

Create key Service & Interaction Design

Plan, design, facilitate, and synthesize workshops.

Be a company ambassador, attending and helping to plan studio and community events, workshops, and conferences.

The How

4+ years of in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices.

Bachelor’s degree or equivalent experience in a related field.

Knowledge of and experience with applying user-centered design processes.

Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.

Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.

Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.


NZ - Wellington

Good Folk


Email your CV and cover letter to: jessica@joingoodfolk.com


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