What does a strategic consulting director actually do?
In this feature, we take a look inside the working lives of people whose job titles often warrant the question: ‘but what do you actually do?’ This week, we speak to Gillian Mackay, strategic consulting director at MaritzCX.
A strategic consulting director can be lots of different things, but I’m one of the lucky ones who gets to work in one of the fastest growing areas in the business world, customer experience. I’ll try my best to share a bit about what I do without using too much consulting jargon.
What do you actually do on a day to day basis?
My job is to help Australian and New Zealand companies transform their customer experience. This involves leading customer journey mapping initiatives, building out strategic roadmaps, CX maturity assessments and designing voice of customer and voice of employee programs.
These interviews are starting to make me feel sick now.