Killing unconscious bias is the only way to solve advertising’s gender problem
Ahead of International Woman's Day on Thursday, Kantar TNS' Anne Rayner considers how drawing attention to unconscious bias is the only answer to finally solving the problem of gender in advertising.
Unconscious bias is – by its very nature – not normally visible when we look around us. When we ask people if they see gender bias, very few do, and even less can think of examples where they’ve experienced it. However, when pointed out through stories or studies, the ‘unconscious’ part is removed, and we can unpick how people feel about the issue.
Some see the bias and want to take action and ensure they don’t behave in this way, others see it but are ambivalent about whether they’d change their behaviour (‘political correctness’ or the loudest voice guiding behaviour but not a real commitment to change); and many deny its existence, finding excuses for the evidence in front of them.
76 percent of women and 71 percent of men believe advertising is not reflective of their gender, and the more that people are exposed to examples or evidence, the more pronounced their reaction becomes.
In one study, we let people read three short stories about mild gender bias, which led to some change in perceptions; and in another study we gave people videos to watch and reports to read that made the gender bias much more real and direct. Here we observed more polarisation of people to advocates for change or deniers of need for change.
Bias against women appears to be more normalised than bias against men
Although unconscious bias exists in against both genders, there is a greater job to be done to uncover and address unconscious bias against women. One ad with a stay-at-home mother doesn’t by itself add up to systemic gender bias in advertising; however, a whole ad break with few female characters not stereotyped or objectified does.
And this is the challenge of identifying and stamping out gender bias. It’s the accumulation of lots of little individual decisions that minimise the role of women across many scenarios. Or, for that matter, lots of ads which portray men as either stupid or macho.
Brands need to know where they sit on the issue of gender equality
If they don’t, problems can arise when they communicate and engage with consumers in a way that doesn’t align with peoples’ core values regarding gender and the impact can be dissatisfaction and reduced usage. If the disconnect becomes too strong, consumers defect to a different brand, one that better aligns with their gender values. Not surprisingly, such disconnects can also result in reduced market share for offending brands.
While the problematic touchpoints will be different for every brand, a solution is ‘designing to the edges’ – a concept from design thinking where inspiration is derived from the needs of each gender to make things better for everyone. It’s about leveraging an insight from one group that informs more broadly, leading to more expansive improvements. It’s a way of pushing design that is inclusive, not exclusive, and means gender improvements avoid the trap of ‘a zero-sum game’.
Advocating for one gender does not have to mean alienating the other
It seems as if brands are trying to become people, and people are trying to become brands. But, if brands are going to try to become more humane and befriended, followed and beloved in the process, marketers must accept that brands will be judged—like people—for the values they espouse and their behaviours. The gender issue only heating up. With it will come increased consumer awareness and dissatisfaction.
Eventually the issue will become unavoidable. It is then that brands will be obligated, like a friend, to stand up for what they believe in. In friendship, loyalty goes both ways and if values are not upheld, it does not go unnoticed. What’s more, in today’s world with its pervasive economic, political and cultural instability, brands have an even greater opportunity to shine as institutions that reflect positive values and behaviours.
Embracing gender equity in brand strategy is the way forward in more ways than one
Just last week, Johnnie Walker welcomed Jane Walker to the family in an attempt to draw more women and acknowledge a broader push toward gender equality, while on the largest spending day of the year—the Superbowl Championship—the 3% movement continued their five-year critique of the depiction of women in ads running during the game.
This tweetup on the event that attracts more than 100 million viewers globally—almost half women—uses the hashtag #notbuyingit for viewers to react based on whether there were female characters, if they were the main character and if it defied stereotypes.
The US Association of National Advertisers (ANA) is pressing for a 20 percent increase by 2022 in the accurate portrayal of all girls and women in media.
They’re monitoring advertising via consumer insights on the seeher.com website using the data-tracking Gender Equality Measure (GEM).
We’re working with this measure here in Australia too and with ANA already finding that ads perform better in GEM positive content, proving that gender equality is good for business too.
Brands spend considerable time, money and focus on authenticity, social responsibility and building connections with consumers, so embracing the gender issue only makes sense. We’ve certainly got the numbers to show for it.
Anne Rayner is global head of communications research at Kantar TNS.
One of the more useful ways of solving gender bias and one of the better articles on this topic – with tangible actions. Brilliant.
Maybe soon I will stop having people (men mostly) who call me sexist for having a 50% female crew hiring policy when possible?!
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You might forward this excellent article to the team that made that recent Westfield atrocity.
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Excellent, comrade.
Lead us to the re-education camps.
We shall follow, with our toothbrush and work books, lemming like.
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Thanks for playing ‘SPOT THE MIDDLE CLASS WHITE MAN OF DECIDEDLY MIDDLING INTELLECT AND UNRESOLVED CHILDHOOD ISSUES’.
Rick, you’ve won today’s prize!
The prize is:
See a counsellor, resolve those issues, stop making the world worse for other people, and enjoy the benefits that come of not being a miserable sack of flesh
or
Carry on as you are, knowing that pretty much everyone who meets you finds you objectionable, except for other miserable creatures, and die knowing you never had the courage to address your childhood insecurities.
It’s your call.
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‘Killing unconscious bias’ is the same as asking people to not be human. I don’t think you quite get how humans work.
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Well actually, since you sound like you need a good mansplaining, allow me to correct you. Humans are not born with these unconscious biases. You did not hatch from whatever reptilian egg you started from with a fully fledge misogynistic bias good to go.
You LEARNED to be the way you are. And you can unlearn it.
Unless of course it profits you to keep that bias and you’re unpleasant enough to want to see others suffer so you keep that benefit.
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Take a chill pill Dame. Gosh has a point, particularly when the Harvard IAT shows quite convincingly that both genders can present an attitude suggesting they associate men with work and women with family. Both genders.
I challenge anyone to take the test, and look at your results compared with the rest of the sample. Don’t be ashamed if you share the attitudes of the great majority; it’s only human.
https://implicit.harvard.edu/implicit/australia/takeatest.html
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What about “Wild Irish Rose” ? Does that ” draw more women and acknowledge a broader push toward gender equality” ?
Or try explaining the Holden Equinox campaign. Its just a station wagon for crying out loud, what makes it “female” ?
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Apart from the Bounty ad being crap, it seems to portray the father as pretty useless and only good for using junk food as a plaything with the male child. Then when there is the inevitable (but predictable for anyone with a scintilla of common sense) spill all over the immaculate benchtop (which clearly wasn’t a result of his work), he isn’t even capable of wiping the mess up with a paper towel.
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In the concept of patriarchialist reality, it could be said that – and if dialectic discourse holds – the advertising gender pre-narrative is an example of self-fulfilling objectivism. The primary theme of any analysis of dialectic subcultural theory is the role of the participant as reader. However, the premise of dialectic discourse states that truth is part of the futility of language – but only if neocapitalist capitalism is invalid; otherwise, the purpose of the writer is significant form.
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Nice article, makes sense, and quite logical really.
Just one question regarding this:
“If the disconnect becomes too strong, consumers defect to a different brand, one that better aligns with their gender values. Not surprisingly, such disconnects can also result in reduced market share for offending brands.”
Curious to know if there’s any empirical evidence on gender stereotyping having a direct impact on market share as you’ve claimed?
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Love it Rick!
Dame Edna – Spot the overly shrill, triggered female (sorry I assumed your gender).I suppose if someone doesnt agree with you, then they are obviously a psychopath?
“Won’t somebody please think of the children??!!”
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> On a website devoted to an industry built on perceptions and how to change them
>Gets mad about someone trying to change perceptions
Rick please.
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Keep up the good work Anne! You and companies like Energy Australia are providing the leadership that’s needed. You know the minute someone accuses ‘political correctness gone mad’ that you’re on the right track for positive change 🙂
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For every action there is an opposite reaction . It’s often wrong, frequently utterly inane and today Rick you’re it. One day you may in some way depend upon a woman for your survival. Sadly they will help even you.
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Steven, great question.
Connect with me on LinkedIn and I can share the study that quantifies it.
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I’ve done the test and am strongly unconsciously biased towards ‘traditional’ gender roles. The whole point of the article is that you can’t change the bias, you can only make the unconscious conscious so you can adjust your behaviour for it.
That is true whether in the workplace or as a consumer.
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Apologies for the late reply, DEA.
Have been very busy on client matters.
Your next assignment, should you choose to accept it, is to lead a global campaign to stop dogs from licking their genitals.
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